There are several reasons i put this idea forward, it is logical to do this;
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We where/are customers of theirs.
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They will have the best experts/equipment necessary for a diagnosis, especially with a problem as difficult as this.
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It is in their interest to help, it could be cheaper than a lawsuit (and anyway if we are going to sue this would be the first step anyway, asking for them to correct the problem)
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Our side effects are so Extreme that we need any help we can get.
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It would prevent bad press for them in the future
We would just need to get their attention and make them see the above points and make clear its in their advantage to help.
I would appreciate any feedback on this idea.
Thanks