Have you called the Merck hotline yet?
0 voters
I did. The lady’s voice and tone changed when I mentioned Propecia. She got hella nervous. I went on and I listed some 50 side effects that have yet to resolve after discontinuation. All she could offer was a “I’m sorry you had this reaction to Propecia.” I asked what Merck was doing to rectify the situation, she said she had no answer to that.
The poor frontline call center staff don’t have the answers, they are probably clueless and have to provide general responses on a variety of Merck products.
The people who should be held responsible are the Executives and scientists/inventors of the drug. Good luck getting through to them though… if you can, you’re an expert at social engineering.
Has anyone contacted the hotline and got a male on the other end? So far I’ve only seen anecdotal reports of females answering the calls.
I got a male (he sounded gay though). This was in 2010 a few months after I lost my life (I mean I crashed). I gave him the whole run down of symptoms and history of use, etc. etc.
He basically latched on to the out clause he had because I split proscar into 5ths. As soon as I told him that, he jumped in and said there was no data to support spliting proscar etc. etc. etc.
It was like I was a total idiot and I split proscar, and that nullified everything.
I got my Propecia from Walgreens.
I’m curious if anybody has contacted Merck to ask them why they shut down both finasteride websites without making changes to any of their existing product pages. It would be interesting to see how they would spin that to potential customers and more importantly prescribing doctors.
Of course, the cust. svc rep would say “I don’t have the answer to that.”
Maybe it’d be a good idea for people to call their health insurance companies to report this. I know insurance companies don’t pay for propecia but they certainly do pay for the blood tests and doctor visits because of the side effects. So the insurance companies have to cover for the damage done by merck.
That answer would be acceptable for a customer service rep, but what I meant was that it would be interesting to hear what somebody like the drug reps would say. It would evoke a lot of suspicion if a drug rep didn’t have a good answer so they’ve probably come up with something creative.
Is there anyone who lives in New Jersey that could go in with a video camera and harass people there or some shit and then post it on the web. Try to get one of the higher up executives on camera and ask what do you think about destroying people’s lives for the sake of big profit.
I called less then a month after I came off the drug. All the woman could do was send me a pamplet on the drug containing prescribing information. As far as Merck’s top brass and scientists… I am 100% sure they are aware of the issue, they know they are getting sued, they know men are having problems. Look at this way, they have a multi-million dollar drug being sold out there, they know a relatively small portion of the men taking it are having severe adverse reactions. From a monetary stand-point in their eyes it is better to deny deny deny. Because if they start looking into the problem themselves that gives credence to the fact that there is a problem and I’m if it becomes wide spread in the medical community that these problems exist this drug will become very very rarely prescibed costing them millions maybe even billions of dollars. Also it would be like admitting they agree there is a problem with the drug which would be a boon to the lawsuits they are currently facing. I am part of the one of the lawsuits and the attorney sent me a copy of the Merck’s intial response to the filing of the lawsuit. Essentially it was 75 some odd pages of Merck claiming in legalise that they are not responsible for any of this because they “were not aware” of any problems with the drug.
They will deny any issues with this drug until the courts, and scientific evidence comes down on them like a ton of bricks.